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\nYou pressed “Place order” and then noticed something: the year is wrong, the size is a guess, the address is last year’s. This page explains what Print Nook can still alter, for how long, and what happens to your money if you cancel. It covers every poster print, wrapped canvas, framed canvas and set on printnook.shop, personalised or not.
\nYour print does not exist when you order it. It is produced for you afterwards, in your size, your format and, on personalised designs, with the names, date, place or “Est.” year you typed. Processing takes 1–3 business days, and it can start soon after the order comes in.
\nThe 24 hours after you order are the period in which we can reliably stop or alter the order before production. Once a print has been produced with your text on it, it cannot be edited. That is the whole reason for the limit.
\nThe 24 hours run from the time on your order confirmation email. What counts is when your email reaches us, so send it as soon as you spot the problem and do not wait for a convenient moment. We reply within 24 hours on business days to confirm what has been done.
\nEmail is our only support channel. There is no phone line or chat, so a clear first email is the quickest route.
\n| What you want to change | \nWhat to tell us | \nGood to know | \n
|---|---|---|
| Personalised text | \nThe full corrected names, date, place, family name or “Est.” year | \nWe print exactly what you send, so check it once more before you press send | \n
| Size | \nThe size ordered and the size you want | \nIf the price differs, we tell you the difference first | \n
| Format | \nPoster, wrapped canvas or framed canvas | \nNot every design is offered in every format; the product page shows which | \n
| Shipping address | \nThe complete new address, including unit number and ZIP or postal code | \nThe new address must be in the United States, Canada, Australia or New Zealand | \n
| Recipient name | \nThe name to print on the parcel | \nUseful for gifts sent to another household | \n
| Quantity or items | \nWhich print to remove, or how many you want | \nTo add a different design, it is usually simpler to place a second order | \n
| The whole order | \n“Please cancel order” and the number | \nRefunded in full within 7 days | \n
If a change makes the order cost more or less, we tell you the difference by email before anything is charged or refunded, and nothing goes ahead until you agree. Shipping stays free whatever you change, and sales tax is not collected at checkout, so the only figure that can move is the price of the print itself.
\nWhen you cancel within 24 hours, you get back the full amount you paid for the order. The refund is paid within 7 days, to your original payment method, in USD. There is no cancellation fee and nothing is held back.
\nWe email you when the cancellation is confirmed and again when the refund has been issued. Your bank or payment provider then posts it to your statement. If you cancel only one print out of several, the refund is the price you paid for that print and the rest of the order continues as normal.
\nThe same 7 days apply if Print Nook has to cancel an order, for example because the address turns out to be in a country we do not deliver to. In that case we email you to explain and refund everything you paid. More detail on amounts and timing is in the Refund Policy.
\nEmail us anyway, as soon as you can, with your order number and what you need. We will check where the order is and answer honestly. Sometimes a correction is still possible; sometimes the print has already been produced or has left us. We cannot promise a change after the 24-hour window.
\nIf it is too late to change the order, you are not stuck. Every print can be returned within 60 days of delivery, for any reason, with a free return label and no restocking fee. That includes personalised prints and prints with a typo in the text you typed. Let the parcel arrive, then follow the steps in the Returns & Exchanges Policy and choose a refund, an exchange or store credit. Store credit never expires.
\nPlease do not refuse the parcel at the door as a way of cancelling. A refused parcel is hard to trace and slows your refund. Accepting it and using the free return label is the reliable route.
\nYou ordered a family name sign for the entryway, 16 × 20 in portrait. An hour later you open the confirmation email and see the year: 2109. Two digits swapped. No proof or mockup is on its way to catch this, because we do not send one; the “You typed:” read-back line on the product page was the check, and what it showed is what will be printed.
\nEmail us immediately. Subject: “Change” and your order number. Body: “Line 2 currently reads Est. 2109. Please print Est. 2019.” We correct the order and confirm by email. Because you wrote within 24 hours, the print is produced with the right year and there is nothing to return.
\nYou ordered a 16 × 20 in wrapped canvas for above an 84-inch sofa, then read that art looks settled at about two-thirds of the width of the furniture below it. Two-thirds of 84 inches is 56 inches. A print 16 inches wide will look lost. Within 24 hours you can ask us to change the order to the 36 × 24 in landscape, or cancel it and choose a three-panel set from Above the Sofa instead.
\nNot sure yet? Cut paper to both sizes, fix the templates to the wall with painter’s tape, centre them around 57 inches from the floor and step back. If you cannot decide inside the 24 hours, cancelling and reordering later costs you nothing. The Size Guide lists the sizes that suit each nook.
\nYou ordered a names-and-date print as a housewarming gift and chose the couple’s address from memory. That evening they text you the new one, and the unit number is different. Email us within 24 hours with the complete correct address, written out line by line. Do not send only the part that changed; a full address leaves no room for a mix-up.
\nIf the gift is for a date, remember the estimate does not change when the address does: 1–3 business days of processing plus 7–14 business days of transit, counted from the order.
\nYou ordered a poster print for the mantel and then realised you have no frame for it. A poster arrives unframed. A wrapped canvas is stretched over an inner frame with nothing in front of the image. A framed canvas is that stretched canvas set inside an outer frame. Within 24 hours you can ask to switch format where the design is offered in the one you want. The details of each format are listed on each product page.
\nThe page seemed to hang, you pressed the button again, and two confirmation emails arrived. Email us with both order numbers and tell us which one to keep. The duplicate is cancelled and refunded in full within 7 days.
\nYou ordered a large framed canvas and then reread your lease: no nails. Within 24 hours you can switch to a lighter option, such as an unframed poster in a smaller size that adhesive strips can usually carry, or cancel altogether. A level and painter’s tape help you place a light piece once, without marking the wall.
\nAn order can hold more than one print, and you do not have to treat it as all or nothing. Within 24 hours you can cancel one print and keep the rest, change the size of one and leave the others alone, or correct the text on a single piece. Name the print you mean by its title, size and format so there is no doubt which line of the order you are talking about.
\nA set is sold as one item: the three-panel canvas set, the set of three posters and the set of four seasonal mini prints are each one line in your order. If you want to drop a single piece from a set, email us and we will help you find the closest alternative, which is usually cancelling the set and choosing individual prints from the shop.
\nThirty seconds before checkout saves a week afterwards.
\nEmail support@printnook.shop with your order number. We reply within 24 hours on business days. To see where an existing order stands, use the Order Tracking page; delivery estimates are in Shipping & Delivery.
\nPrint Nook, 3007 Tabitha Drive, Franklin, TN 37064, US.
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