{"page":{"id":277,"title":"Help Center","handle":"help-center","url":"https://printnook.shop/help-center/","body_html":"

Last updated:

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Find the right page fast

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How to use this page

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This page is a signpost. Find the situation that sounds like yours, read the short answer, and follow the link to the page that covers it in full. Each section below is one stage of an order, in the order things usually happen: choosing, personalising, paying, waiting, receiving, and sending back.

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Print Nook sells canvas prints and poster prints sorted by the spot they hang in. If you are new here, About Us explains the idea, and the Shop shows the whole range.

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Five quick answers

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These five questions make up most of our inbox.

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  1. How long will it take? Between 8 and 17 business days in total: 1–3 for processing, then 7–14 in transit. The same range applies to the United States, Canada, Australia and New Zealand.
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  2. Is shipping free? Yes. No minimum, no coupon. We ship to those four countries only, and every order ships from the USA.
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  3. Can I fix a spelling after ordering? Yes, if you email us within 24 hours of placing the order.
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  4. Can I return a personalised print? Yes. Every product can be returned within 60 days of delivery for any reason, with a free return label.
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  5. How do I reach you? By email only, at support@printnook.shop.
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Choosing a print and a size

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Start with the spot, not the design. Each nook in the shop names the sizes that usually suit it.

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Situations before you order, the short answer, and where to read more
Your situationShort answerRead more
I have a long sofa and do not want the print to look small.Aim for about two-thirds of the sofa width. For a 90-inch sofa that is about 60 inches, so think in sets and rows.Above the Sofa, Size Guide
I want something over the headboard.A 36 × 24 inch landscape suits most queen and full beds. A 24 × 18 inch landscape suits a narrower bed.Over the Bed
The wall by the front door is narrow.Choose portrait: 16 × 20 or 18 × 24 inches.The Entryway
The landing wall is tall and empty.One 24 × 36 inch portrait, or a row of three 11 × 14 inch posters. Centre about 57 inches from the landing floor.The Stair Landing
I want to change what is on the mantel through the year.A 20 × 16 or 24 × 18 inch landscape can hang above the shelf or lean on it.The Mantel
I only have a small patch of wall by the coffee machine.Small prints from 8 × 10 to 12 × 16 inches.The Coffee Corner
I cannot decide between poster, wrapped canvas and framed canvas.Poster is paper, unframed. Wrapped canvas has nothing in front of the image. Framed canvas adds an outer frame.FAQs
I rent and cannot use nails.Test the spot with a paper template and painter’s tape. Small prints can lean on a shelf.Size Guide
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Sizes on this site are the print size in inches, width × height. Material and finish details, and the outer dimensions of framed pieces where given, are on each product page. If you are unsure, send us the nook and the furniture width and we will suggest a size.

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Personalising a print

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Some prints have text fields for names, a date, a place, a family name or an “Est.” year. There are four things to know.

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A useful habit: check the surname letter by letter, then the date, then the year on its own. Most mistakes are in the year. If the print is for another couple, confirm the spelling of both names and the date with someone who knows before you order. A wedding date written as 6/7 means June 7 to some readers and 6 July to others, so type the month as a word if the design allows it.

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If the 24 hours have passed, the print can still be returned within 60 days of delivery for any reason. We do not promise anything beyond that for a typing mistake, but do write to us and we will tell you what the options are.

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Orders, payment and your account

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Order and payment situations and where to go
Your situationShort answerRead more
I want to cancel.Email us within 24 hours of placing the order. A cancelled order is refunded within 7 days to the original payment method.Cancel or Change an Order
I chose the wrong size, format or address.The same 24-hour window applies. Write out the full correction.Cancel or Change an Order
Which payment methods can I use?The ones shown at checkout. Prices are in US dollars.Payment Methods
Is tax added?Sales tax is not collected at checkout. Duties for orders outside the United States depend on the destination country.Shipping and Delivery
I did not get a confirmation email.Check spam first. Then email us with the name and email address used at checkout.Contact Us
I want to see my past orders.Sign in if you created an account.My Account
What is in my cart?Review items and personalised text before paying.Cart
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We never ask for card numbers or passwords by email. If a message asks for them in our name, forward it to us and do not reply to it.

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Shipping and delivery

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Every order goes through two stages. Processing takes 1–3 business days. Transit takes 7–14 business days to the United States, and 7–14 business days to Canada, Australia and New Zealand. Shipping is free on every order.

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Planning for a date

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Count in business days, and plan for the long end. A housewarming on a Saturday four weeks from today leaves 19 or 20 business days, which covers the longest case of 17. A birthday two weeks away leaves 10 business days, which covers only the shorter part of the range. We cannot promise delivery by a particular date, so order as early as you can.

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Following the parcel

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If your shipping confirmation email includes a tracking link, that is the way to follow the parcel. The Order Tracking page explains what to do with it and what to do if you have none.

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When to write to us

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Email us if 17 business days have passed since you ordered, if the status says delivered but nothing has arrived, or if you notice a mistake in the address. Include the order number and the delivery postcode or ZIP code. We will look into it and help.

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The Shipping and Delivery page has the full terms, including the countries we ship to.

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When the print arrives

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Open the box carefully and keep the packaging for a few days. Check three things: the corners and edges, the surface of the print, and the personalised text against your order confirmation.

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Returns, exchanges and refunds

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Return and refund situations and where to go
Your situationShort answerRead more
I changed my mind.Return within 60 days of delivery, any reason. We send a free return label.Returns and Exchanges
It is personalised. Can it still go back?Yes. The return rule covers every product.Returns and Exchanges
We repainted and it no longer suits the wall.That is a change-of-mind return. Same 60 days, same free label.Returns and Exchanges
I want a different size.Email us the order number and the size you want. We will explain the simplest way to arrange it.Returns and Exchanges
When is the refund paid?Within 7 days of us receiving the return, to the original payment method. No restocking fee.Refund Policy
Can I take store credit?Yes, on request. Store credit never expires.Refund Policy
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Every return starts with an email, so that we can send the label. Please do not post anything back before you have it.

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A worked example: your print is delivered on the 3rd of the month. You hang it, live with it for a few weeks, and decide the wall needs the larger size. You have until 60 days after that delivery date to tell us and send it back. You email us the order number, we reply with a free return label, and you post the print in its box. Once it reaches us, the refund is made within 7 days to the payment method you used. You then order the larger size whenever you are ready, or ask for store credit and use it later.

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Privacy, legal and rights pages

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These pages set out the formal terms. Most customers never need them, but they are here when you do.

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Contacting support

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Email is our only support channel. Write to support@printnook.shop and we reply within 24 hours on business days.

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To get a full answer in one reply, include:

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  1. your order number, if you have ordered;
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  2. the email address used at checkout, if you are writing from a different one;
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  3. for size questions, the nook and the furniture width in inches;
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  4. for text changes, the full corrected text;
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  5. for damage, three photos: the damage, the whole print, the box.
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The Contact Us page has a longer list of what helps for each topic, and the Submit a Ticket page is another route to the same support inbox. Our business identity is Print Nook, 3007 Tabitha Drive, Franklin, TN 37064, US.

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For short answers to common questions, see the FAQs.

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