Contact Us

Last updated: November 11, 2026

How to reach us

Print Nook answers customers by email. The address is support@printnook.shop, and it is the same address for every kind of question: choosing a size, fixing a spelling, checking on a parcel, starting a return.

We reply within 24 hours on business days. A message sent on a weekend or a public holiday is answered on the next business day.

We use email because it suits what we sell. A question about a personalised print usually involves exact text: a surname, a date, an “Est.” year. Written down, that text can be copied without error. A question about a damaged corner needs a photo. A question about a size needs a couple of measurements. Email holds all of that in one thread, and you have a written record of what we agreed.

If you do not see our reply, check your spam or promotions folder and add our address to your contacts. If you wrote from a different address than the one on your order, mention the order email in your message so we can find it.

Our business identity

Print Nook, 3007 Tabitha Drive, Franklin, TN 37064, US

Support email: support@printnook.shop

Please do not send a return to any address before writing to us. Returns start with an email, and we send you a free return label with the right destination on it. The Returns and Exchanges page describes the steps.

What to put in your email

A complete first message usually gets a complete first answer. The table shows what helps for each kind of question, and which page already covers it in case you would rather read than wait.

Before you order: size and format questions

You do not need an order to write to us. Many of the emails we receive come from people standing in front of a bare wall with a tape measure.

For a size question, three facts are enough:

1. The spot. Above the couch, over the bed, in the entryway, on the stair landing, on or above the mantel, or in the coffee corner.
2. The width of the furniture below it, in inches. For a wall with no furniture, give the width of the empty wall instead.
3. The print you like, by name or link.

Here is an example of a message that is easy to answer: “Entryway. Console table is 42 inches wide. Looking at the family name print. 16 × 20 or 18 × 24?” Two-thirds of 42 inches is 28 inches, so the wider 18 × 24 sits closer to the mark, and we would say so, and mention that a pair of prints side by side is another way to reach that width.

For a format question, tell us where the print is going and who it is for. A poster for someone who likes to choose their own frame, a wrapped canvas for a wall that wants something soft-edged, a framed canvas for a gift that should arrive looking finished: these are the usual answers, but your wall may suggest a different one. Material and finish details for each print are listed on its product page. If the detail you need is not listed there, ask and we will find out.

The Size Guide has the full method, a table of every size in inches and centimetres, and a paper-template test you can do with painter’s tape.

Changing or cancelling: the 24-hour window

You can cancel or change an order within 24 hours of placing it. This is the one kind of email where the clock matters, so make it easy to spot:

• Subject line: “Change order” or “Cancel order”, followed by your order number.
• For a change to personalised text, type the full corrected text, not only the part that changes. “Est. 2019” is clearer than “the year should end in 19”.
• For a change of size or format, name the new size and format exactly as they appear on the product page.
• For a change of delivery address, write out the full new address, including the country.

The most common request is a spelling fix. Someone types “Est. 2109” for “Est. 2019”, or notices that a surname has a letter missing. We do not send a proof before production and we print exactly what was typed, so please read the “You typed:” line on the product page before adding to cart, and read your order confirmation email again once it arrives. If something is wrong, write straight away.

After 24 hours, a change may no longer be possible. Email us anyway and we will tell you where the order stands. A personalised print with a typing mistake is still covered by the 60-day, any-reason return. Full details are on the Cancel or Change an Order page.

After you order: delivery questions

Every order has two stages. Processing takes 1–3 business days. Transit then takes 7–14 business days to the United States, Canada, Australia and New Zealand. Shipping is free and every order ships from the USA.

Before writing about a parcel, count the business days since you ordered. The longest normal case is 3 + 14 = 17 business days. Weekends and public holidays do not count. If your order is still inside that range, it is most likely on its way.

If your shipping confirmation email includes a tracking link, that link is the quickest way to see where the parcel is. The Order Tracking page explains how to use it.

Write to us if the range has passed, if the delivery status says delivered and nothing has arrived, or if you realise the address was wrong. Include the order number and the delivery postcode or ZIP code, and we will help.

If the print is a gift going to another address, you enter the recipient’s address as the shipping address at checkout. If you have a question about what the recipient will see in the parcel, ask us before you order.

When something arrives wrong

If a print arrives with a dented corner, a mark, or text that is not what you typed, email us. Three photos help us understand it quickly:

1. A close photo of the problem.
2. A photo of the whole print, front on.
3. A photo of the outer box, including the shipping label if it is still attached.

Add your order number and a line about what you would like to happen. We will reply within 24 hours on business days and work it out with you.

Photos you send us are used only to handle your request. We delete customer photos 30 days after delivery. The Privacy Policy explains how we handle personal information.

Keep the packaging until the matter is settled. If the print needs to come back to us, the box it arrived in is usually the safest way to send it.

Returns and refunds by email

You can return any product within 60 days of delivery, for any reason. That includes personalised prints. If the print is fine but the wall colour changed, or the size feels wrong once it is up, that is reason enough.

1. Email us with your order number and the item you want to return.
2. We send you a free return label. We pay the return postage.
3. Pack the print, attach the label and send it.
4. We refund you within 7 days of receiving the return, to the original payment method. There is no restocking fee.

If you would rather have store credit, say so in your email. Store credit never expires. If you would like a different size or format in place of the one you received, tell us which, and we will explain the simplest way to do it.

The Returns and Exchanges page and the Refund Policy have the full terms.

What we will never ask you for

We will never ask you to email a card number, a security code, a bank login or an account password. Please do not send them, even to help us look into a payment problem. An order number and the email address on the order are all we need to find it.

Payment happens only on the checkout page of this site, using the methods shown there. The Payment Methods page explains this. If you receive a message that claims to be from Print Nook and asks for payment details or directs you to pay somewhere else, do not reply to it. Forward it to our support address and we will confirm whether it came from us.

Questions about orders for several people

Some customers order the same design with different names for several households: one for each sibling, or one for each couple in a wedding party. You can place these as separate items in one cart, each with its own text. Check each read-back line on its own before adding it, because the mistakes tend to hide in the third or fourth version.

If the prints need to go to different addresses, or you have a question about a larger order, email us before ordering with the design, the number of prints, and the destination countries. We will tell you what is possible.

Quick links

• Help Center: every support topic and the page that covers it.
• FAQs: short answers on size, formats, personalising, delivery and returns.
• Size Guide: how to measure, and every size in inches and centimetres.
• Shipping and Delivery: processing and transit times by country.
• About Us: how the store is organised and why.
• My Account: your orders and details, if you created an account.

If none of these answers your question, write to support@printnook.shop. Tell us the spot, the order number if there is one, and what you need. We will take it from there.