Order Tracking

Last updated: November 11, 2026

Order tracking in short

What you need: your order number and the email address you used at checkout.
What the form shows: the current status of your order and what is in it.
Normal timing: 1–3 business days of processing, then 7–14 business days in transit.
Tracking links: if your shipping confirmation email includes a tracking link, use it for parcel movements. Not every parcel has one.
Stuck or worried: email support@printnook.shop with your order number. We reply within 24 hours on business days.

How to use the form above

Type your order number in the first field. Enter the digits only, without a hash sign in front.
Type the billing email in the second field. This is the email address you entered at checkout, the one your order confirmation was sent to.
Press the Track button.
Read the status line at the top of the result, then the list of prints in the order below it.

If the form says it cannot find the order, the two details do not match. The usual causes are a typing slip in the number, or an email address that differs from the one used at checkout, for example a work address instead of a personal one. Try the other address before writing to us.

If you created an account when you ordered, you can skip the form: sign in under My Account and open the Orders tab to see every order you have placed.

Where to find your order number

In your order confirmation email. It arrives within minutes of checkout. The number is in the subject line and again at the top of the message.
On the thank-you page. The page shown right after payment lists the order number, date and total.
In your account. Each order is listed by number under My Account.

Cannot find the confirmation email? Search your inbox for “Print Nook”, then check the spam and promotions folders. If nothing turns up, email us with the name on the order, the approximate date and the delivery ZIP or postal code, and we will find it for you. If you bought the print as a gift, the confirmation went to you, not to the recipient, unless you typed their email address at checkout.

What each order status means

The form shows one status at a time. Here is what each one tells you and whether you need to do anything.

Order statuses and what to do at each one
Status	What it means	What you should do
Pending payment	The order was created but payment has not been completed.	If you meant to buy, go back to your cart and finish checkout. Nothing is produced until payment is complete.
Failed	The payment attempt did not go through.	No print is being produced. Try again with the methods shown at checkout, or email us if it keeps failing.
On hold	We have the order and are waiting on something before starting it.	Check your inbox for a message from us. If there is none after one business day, email us.
Processing	Payment is complete and your print is being produced and packed. This stage takes 1–3 business days.	Nothing, unless you need a correction. Changes are possible within 24 hours of ordering.
Completed	Your order has left us and is on its way. Transit takes 7–14 business days.	Watch for your shipping confirmation email and make sure someone can receive the parcel.
Cancelled	The order was cancelled, by you or by us.	If you paid, the refund is issued within 7 days. If you did not ask for this, email us.
Refunded	A refund has been issued to your original payment method.	Check the statement for the method you paid with. Questions about amounts are answered in the Refund Policy.

A status of Completed means the order is complete on our side: produced, packed and sent. It does not mean the parcel has been delivered yet.

Reading the timeline

Two numbers explain almost every tracking question. Processing takes 1–3 business days. Transit takes 7–14 business days, whether the parcel is going to the United States, Canada, Australia or New Zealand. Together that is 8–17 business days from order to delivery. Business days are Monday to Friday, without public holidays. All orders ship from the USA.

Worked example: is my order late?

You ordered a 24 × 18 in wrapped canvas for the mantel on a Monday. The status has said Completed for a while and nothing has arrived. Count the business days since that Monday. If you are on business day 11, you are well inside the 8–17 day estimate and the parcel is most likely moving normally. If you are past business day 17, it is time to email us.

Worked example: counting towards an anniversary

Your anniversary is in three weeks, which is 15 business days, and your names-and-date print shows Processing on day 2. That is on schedule. The earliest it could reach you is business day 8 and the latest estimate is business day 17, so it will probably arrive in time, though the slow end of the range falls just after the date. The estimates are not guarantees, so if the day matters, keep a small plan B, such as a card telling your partner what is on its way.

The full delivery policy, including free shipping on every order and notes on customs for parcels outside the United States, is on the Shipping & Delivery page.

About tracking links

When your order leaves us, we send a shipping confirmation email. If your shipping confirmation email includes a tracking link, click it to see the parcel’s scans and its latest location. A new link can show no movement at first; that is normal while the parcel waits for its first scan.

Some parcels travel without a tracking link. In that case the status on this page and the 7–14 business day transit estimate are your guide. If the lack of a link worries you, perhaps because the print is a gift for a fixed date, email us with your order number and we will tell you what we can see on our side.

For parcels to Canada, Australia and New Zealand, movement can pause while the parcel passes through customs in the destination country. A pause at the border is not a sign that anything is lost.

When one order arrives as several parcels

A three-panel canvas set, a set of three posters, or an order that mixes formats can be packed in more than one parcel. The parcels may be handed over on different days, and one can arrive ahead of the others. The order status on this page describes the order as a whole, not each box.

If part of your order has arrived and the rest has not:

Check the packing of the parcel you have. Smaller prints are sometimes tucked behind larger ones.
Look through your emails for a second shipping confirmation.
Give it a few more business days if you are still inside the 17 business day estimate.
Email us with your order number and a list of the pieces you have received, so we know exactly which are outstanding.

Keep all packaging until the full order is in your hands.

Delivered, but you cannot find it

Sometimes a parcel is marked as delivered and is nowhere on the doorstep. Before you write to us, please check:

the side door, back porch, garage and anywhere sheltered a driver might choose for a large flat parcel;
your building’s mail room, front desk or parcel room;
the neighbours on either side, and across the hall;
everyone else at the address, in case it was brought inside;
the shipping address on your order confirmation, in case it went to an old address saved in your browser.

If it is still missing, email us with your order number and tell us what you have checked. We will look into it with you and work out what to do next.

Gifts sent to another address

If the print is going to someone else’s home, you are the one who receives the order emails and you are the one who can use the form on this page, because it asks for the billing email. The recipient cannot look the order up with their own email address.

A few habits make gift deliveries smoother. Tell the recipient that a parcel is coming, even if you keep the contents a surprise. Check the status here once the order has had its 1–3 business days of processing. And if you notice the address is wrong, email us at once: we can change it within 24 hours of the order being placed, as described on the Cancel or Change an Order page.

When the parcel arrives

Open it soon, even if you plan to wrap the print later for someone else. Check three things: that the design, size and format match your order; that any personalised text matches what you typed; and that the corners, surface and frame are undamaged.

If a corner is dented or the print is creased, keep the packaging, take photos of the damage, the outer parcel and the label, and email them to us with your order number. If the text has a typo, check your order confirmation: we print exactly what was typed, with no proof or mockup in between. In both cases, and in every other case, you have 60 days from delivery to return the print for any reason with a free return label. The steps are in the Returns & Exchanges Policy, and refund timing is in the Refund Policy.

Ready to hang it? The centre of a piece usually sits well at around 57 inches from the floor. A paper template, painter’s tape and a level let you settle the position before you make a mark on the wall. The Size Guide has more on spacing.

Short answers to tracking questions

My status changed to Completed but I have no shipping email

Check the spam and promotions folders for a message from Print Nook. If there is nothing, the status on this page is still correct: the order has left us and the 7–14 business days of transit have begun. Email us if you would like us to check the details.

Can I change the address now that I am tracking the order?

Within 24 hours of placing the order, yes. After that, email us with the order number and the full correct address, and we will tell you honestly whether the parcel can still be corrected.

Can I track a return I am sending back?

The form on this page shows orders coming to you, not returns going back. Keep the drop-off receipt for your return parcel. We email you when the return reaches us, and the refund is paid within 7 days of that arrival.

I ordered two prints separately. Do they travel together?

Each order has its own number, its own status and its own parcel or parcels. Look each one up separately with the same billing email.

When to email us

You are always welcome to write, but these are the moments when you should:

the status has been On hold for more than one business day with no message from us;
the status still says Processing after 3 business days;
17 business days have passed since you ordered and nothing has arrived;
the order shows as delivered and you have checked every place listed above;
only part of a set has arrived and the estimate has passed;
the status shows Cancelled or Refunded and you did not expect it.

Write to support@printnook.shop and include your order number, the delivery address and a sentence on what you have already checked. Email is our only support channel, and we reply within 24 hours on business days. Short answers to common questions are in the FAQs and the Help Center.

Print Nook, 3007 Tabitha Drive, Franklin, TN 37064, US.