DMCA
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Copyright notices at a glance
- Send copyright notices to support@printnook.shop with the subject “Copyright notice”, or by post to Print Nook, 3007 Tabitha Drive, Franklin, TN 37064, US.
- A complete notice has six parts. They are listed below, with a worked example.
- We confirm receipt by email within 24 hours on business days, then review the notice and remove or disable material that infringes.
- This page is for copyright. Trademark, likeness and other concerns go through the Intellectual Property Policy.
Print Nook sells canvas prints and poster prints with original designs, and we expect the same respect for creative work that we ask for our own. This page explains how a copyright owner, or someone authorised to act for one, can tell us that material on printnook.shop infringes a copyright, what we do with the notice and how a person affected by a removal can respond. It follows the notice-and-takedown approach of the United States Digital Millennium Copyright Act.
What this procedure covers
The procedure covers material that appears on printnook.shop or on products sold through it:
- designs printed on our posters, wrapped canvases and framed canvases;
- product images and room-scene previews;
- product descriptions, guides and policy text;
- text a customer typed into a personalisation field, where that text reproduces a protected work such as song lyrics or lines from a poem or book.
It does not cover things copyright does not protect. The table helps you choose the right route before you write.
| Your concern | Typical example | Route |
|---|---|---|
| Copyright | A print on our site reproduces your illustration, photograph, lettering artwork or written text | This page |
| Trademark | A listing or a personalised text uses your registered brand name or logo | Intellectual Property Policy |
| Name or likeness | A product uses a real person’s name or image without permission | Intellectual Property Policy |
| Someone copied a Print Nook design | Another shop is selling our family name sign layout | Email us; see “If our own designs are copied” below |
| A problem with your own order | A canvas arrived with a dented corner | Submit a Ticket |
Ideas, styles and common phrases are generally not protected by copyright. Two unrelated designers can each draw a line-art mountain range or set “Est. 2019” under a family name without either copying the other. A notice is strongest when it points to a specific work and a specific copy.
What a complete notice contains
For us to act on a notice, it needs all six of the following parts. Write them as numbered points in the body of your email or letter so that nothing is missed.
- A signature. A physical or electronic signature of the copyright owner or of a person authorised to act for the owner. Typing your full legal name at the end of the email counts as an electronic signature.
- The work you own. A description of the copyrighted work you say was infringed: its title, what it is, when you created or published it and, if it is online, a link to where your original can be seen. If several works are involved, list each one.
- The material on our site. The exact page address on printnook.shop of each product or page you believe infringes, plus the product name and, where it helps, which part of the design is at issue. A notice that only says “your site copies my art” cannot be acted on, because we cannot tell which listing you mean.
- Your contact details. Your full name, postal address, telephone number and email address, so we can reach you about the notice.
- A good-faith statement. A sentence saying you believe in good faith that the use of the material is not authorised by the copyright owner, the owner’s agent or the law.
- An accuracy statement. A sentence saying that the information in the notice is accurate and, under penalty of perjury, that you are the copyright owner or are authorised to act for the owner.
A worked example in plain prose
Suppose an illustrator finds that a coffee corner poster on our site looks like a drawing from her portfolio. Her notice would read along these lines. She gives her full name and says she is the creator and owner of an ink illustration of a pour-over coffee stand, first published in her online portfolio, and she gives the portfolio link. She gives the full address of the Print Nook product page and names the poster. She states that she has a good-faith belief the use is not authorised by her, her agent or the law. She states that the information is accurate and, under penalty of perjury, that she is the owner. She adds her postal address, telephone number and email address, and types her full name as her signature. That is a complete notice, and it fits in a dozen sentences.
Helpful extras
- A side-by-side image of your work and the product, attached to the email.
- A registration number, if the work is registered. Registration is not required to send a notice.
- If you act for someone else, a line explaining your authority, such as “I am the licensing agent for the artist”.
Where to send it
We accept notices by email and by post. Email is faster.
| Channel | Address | Notes |
|---|---|---|
| support@printnook.shop | Use the subject “Copyright notice” so it is separated from order questions | |
| Post | Print Nook, 3007 Tabitha Drive, Franklin, TN 37064, US | Mark the envelope “Copyright notice” and include an email address for our reply |
We do not take notices by telephone, chat or social media, because we do not operate those channels. This page gives a contact address for notices and does not state a designated-agent registration number. If you need more details about our business for your notice, email us and we will help.
What happens after we receive a notice
- Receipt. We confirm by email that the notice arrived, within 24 hours on business days. A notice sent by post is confirmed once it reaches us.
- Completeness check. We check the six parts. If one is missing, for example the page address or the accuracy statement, we write back and ask for it. The notice is on hold until we have it.
- Review. We compare the work you identified with the material you pointed to.
- Action. If the notice is complete and the material appears to infringe, we remove the product or page, or disable access to it, and confirm that to you by email. If a design is removed, it is also withdrawn from sale in every size and format, from the 8 × 10 poster to the 36 × 24 framed canvas.
- Informing the affected person. If the removed material came from a customer, such as personalisation text on an order, we tell that customer that the order could not be printed and why. Where the law allows, we may pass on a copy of the notice.
- Record. We keep the notice and our reply as part of our records, handled as the Privacy Policy describes.
We do not publish a fixed number of days for the review stage, because the time depends on how clear the notice is and how many listings it names. If you have not heard back about the outcome, reply to our confirmation email and ask.
Edge cases we see
- The address points to a category, not a product. A link to The Mantel or The Coffee Corner shows many prints. Send the address of the individual product page.
- The work is similar in theme only. Two prints of a leafy branch are not automatically copies. Tell us which specific elements were taken: the composition, the hand lettering, a distinctive texture.
- You own the photograph, not the subject. Say so. Copyright in a photograph belongs to the photographer unless it was transferred.
- The notice comes from a general mailbox with no named person. We ask for a named individual and a signature before acting.
Counter-notification: if your material was removed by mistake
Because Print Nook does not host a marketplace of third-party sellers, counter-notifications are uncommon here. They can still arise, for instance when an order was stopped because its personalisation text was reported or flagged as someone else’s protected work, and you wrote those words yourself. If that happens, you may send a counter-notification to the same email or postal address. It must contain:
- your physical or electronic signature;
- a description of the material that was removed or blocked and where it appeared, including your order number if it concerned an order;
- a statement, under penalty of perjury, that you believe in good faith the material was removed or disabled by mistake or misidentification;
- your name, postal address and telephone number;
- a statement that you consent to the jurisdiction of the federal district court for the district where your address is located, or, if you live outside the United States, for any district in which Print Nook may be found, and that you will accept service of process from the person who sent the original notice.
We send a valid counter-notification to the person who filed the original notice. Unless that person tells us they have started court proceedings, the material may be restored within the period the law sets. We reply to a counter-notification within 24 hours on business days to confirm we received it.
A simpler route often exists. If your order was stopped over its text and you would rather not argue the point, you can change the wording within the limits described on the Cancel or Change an Order page, or have the order cancelled and refunded.
Misleading notices and repeat infringement
A copyright notice is a legal statement. Under United States law, a person who knowingly makes a material misrepresentation in a notice or a counter-notification may be liable for damages, including costs and legal fees. If you are unsure whether you own the rights, or whether a use might be permitted, consider taking legal advice before you write. We cannot give legal advice to either side.
Please do not use this procedure for disputes that are not about copyright, such as a disagreement over price, a competitor’s general dislike of a design or an order problem. Those notices cannot be acted on here and slow down real ones.
Where a customer repeatedly submits infringing text for personalisation, we may refuse further personalised orders from that customer and close their account. Orders cancelled for this reason are refunded in full.
If our own designs are copied
Every design in the six nooks of our shop, from the three-panel sets meant for above the sofa to the small prints for the coffee corner, is original to Print Nook. If you come across one of our designs on another website or marketplace, we are grateful for a short email with the link. You do not need to prepare a formal notice; we handle that ourselves.
Customers sometimes ask whether they may photograph their own wall and share it. Yes. A photo of your print hanging in your home is yours to share. What is not allowed is copying the design file, reprinting the design or selling reproductions, as set out in the Terms of Service.
Questions about this page
For copyright matters, write to support@printnook.shop with “Copyright notice” in the subject line, or by post to Print Nook, 3007 Tabitha Drive, Franklin, TN 37064, US. For anything about an order, use the Contact Us page or the Help Center. We reply to every message within 24 hours on business days.
