Refund Policy

Last updated: November 11, 2026

This page is about money: when Print Nook pays a refund, how much, by what route and how to check on one. The practical steps for sending a print back are on a separate page, the Returns & Exchanges Policy. Read that one to start a return; read this one to understand what lands back in your account afterwards.

When a refund is due

There are three routes to a refund at Print Nook. Each has its own trigger.

You returned a print

Every print can be returned within 60 days of delivery, for any reason, with a free return label. That includes a poster, a wrapped canvas, a framed canvas, a set, and any design personalised with names, a date, a place or an “Est.” year. The trigger for the refund is the arrival of your return with us. From that day, the refund is paid within 7 days.

You cancelled the order

You can cancel an order within 24 hours of placing it. Once the cancellation is confirmed, the full amount you paid is refunded within 7 days. Nothing has to be posted anywhere. The steps are on the Cancel or Change an Order page.

We could not complete the order

Occasionally an order cannot go ahead: the delivery address is in a country we do not ship to, or a design has been withdrawn from the shop. If we have to cancel an order ourselves, we email you to explain and refund the full amount you paid within 7 days, the same as for a cancellation you ask for.

How much comes back

The short answer is: what you paid for the print you returned. We do not subtract a restocking fee, a handling fee or the cost of the return label. Shipping is free on every order, so there is no outbound shipping charge to refund or to keep. Sales tax is not collected at checkout, so there is no tax line to refund either.

If you used a discount code, the refund is the amount you actually paid for that print after the discount, not the list price.

If you return one print from an order of several, only that print is refunded and the rest of the order stays as it is. For a partial return of a set, such as one panel of a three-panel canvas set, email us first so we can agree the amount with you in writing before anything is sent back.

The 7-day clock, explained

For a return, the 7 days start on the day your parcel reaches us, not on the day you post it and not on the day you first email. That is why it is worth using the return label we send and keeping the drop-off receipt: together they show the parcel is on its way.

For a cancellation, the 7 days start when the order is cancelled. We confirm a cancellation by email, so you have a dated record.

In both cases we email you when the refund has been issued. After we issue it, your bank or payment provider posts it to your statement. How quickly it appears there is decided by them, and it can show up as a reversal of the original charge rather than as a new line.

A timeline you can follow

1. Day of delivery: your 60-day return window opens.
2. Any day up to day 60: you email us and we reply within 24 hours on business days with a free return label.
3. You send the parcel. Keep the receipt.
4. The parcel reaches us. We email you to confirm. The 7 days begin.
5. Within those 7 days: we issue the refund to your original payment method and email you again.

How the money is returned

Refunds go to the original payment method, meaning the same method that was used at checkout for that order. We cannot send a refund to a different card, a different account or a different person. All refunds are paid in USD, the currency of our prices.

If your own bank account is in another currency, your bank converted the original charge and will convert the refund too. The exchange rate may have moved between the two dates. That difference comes from your bank, and it can go slightly in either direction.

The payment methods available on the site are the ones shown at checkout. More about them is on the Payment Methods page.

Choosing store credit instead

If you would rather keep the value with us and pick another print later, ask for store credit in your return email. Store credit is for the same amount a refund would have been, and it never expires. There is no deadline pushing you to choose a replacement before you have measured the wall.

Store credit suits a few situations well:

• You are returning a 16 × 20 in print that was too small above the sofa and want time to tape up a paper template before choosing between 36 × 24 in and a three-panel set.
• You received a gift print that does not suit your home and would like to choose something from another nook, such as The Mantel or The Coffee Corner.
• You are between homes and do not know your wall sizes yet.

Store credit is optional. If you do not ask for it, we refund the original payment method.

Refunds and exchanges are different things

An exchange swaps your print for another version: a larger size, a different format, corrected text. A refund returns your money. You choose which one you want when you email us about a return.

If you exchange for a version with a different price, we tell you the difference before anything is charged or refunded. If you are unsure, a refund followed by a new order is always available and keeps the two transactions clean and easy to follow on your statement.

Worked examples

The misspelled year

You ordered a framed canvas family name sign and typed “Est. 2109” where you meant “Est. 2019”. No proof or mockup was sent, because none ever is: the read-back line on the product page is the check, and it showed 2109. The print arrives and the error is obvious. You email us on day 5 after delivery, receive a free return label and send it back. It reaches us on day 12. Your refund for the price you paid is issued by day 19 at the latest. You then place a new order with the year typed correctly, or ask for an exchange instead of a refund from the start.

The dented corner

A wrapped canvas for the stair landing arrives with a dented corner. You email photos of the corner, the outer parcel and the label. We reply with the next step. If you choose your money back and the print comes back to us with the free label, the refund is paid within 7 days of its arrival, in full, with nothing deducted for the damage. If we agree a different solution with you by email, such as a replacement print, that email states what happens with the money.

The gift for another household

You paid for a names-and-date print and had it delivered to friends as a wedding gift. They return it within 60 days of delivery. The refund goes to the original payment method, so it comes back to you, not to them. If you would like the recipients to choose something else instead, tell us in the email and ask for an exchange or store credit.

The order cancelled the same evening

You order a set of three 11 × 14 in posters at lunch, measure the stair landing that evening and realise a single 24 × 36 in portrait suits it better. You email us within 24 hours and ask to cancel. We confirm, and the full amount is refunded within 7 days. You are free to place the new order straight away; you do not need to wait for the refund to arrive first.

The wall colour that changed

Nothing is wrong with your over-the-bed canvas, but six weeks after it arrived you repainted the bedroom and it no longer fits. You are on day 42 of 60. You email us, get the free label and return it. The refund is the price you paid, with no fee for changing your mind.

What we do not refund

We aim to keep this list short and honest.

• Import duties or fees charged by your country. Orders to Canada, Australia and New Zealand ship from the USA and may be charged by the destination country’s customs. Those amounts are collected by the authorities there, not by Print Nook, and depend on the destination country. If this affects your return, email us and we will help where we can.
• Fees charged by your own bank. Some banks charge a foreign transaction fee on a USD purchase. That fee is theirs and we cannot return it.
• Costs outside the order. Framing done elsewhere, hanging hardware you bought separately or a decorator’s time are not part of your order with us.
• Returns requested after 60 days from delivery. The return window has closed by then. Email us if something is seriously wrong and we will tell you plainly what is possible.

If your refund has not appeared

1. Find our email saying the refund was issued and note its date.
2. Check the statement for the payment method you used at checkout, including pending items and reversals near the date of the original charge.
3. If you cannot see it, email us with your order number. We check the refund on our side and tell you exactly what was sent and when, so you can pass that to your bank or payment provider.

If you have had no email from us at all and more than 7 days have passed since your return was delivered to us, write to us straight away with your order number and the drop-off receipt.

Before you open a payment dispute

If a charge looks wrong, or a refund seems to be missing, please email us first. We answer within 24 hours on business days and can usually sort it out directly, which is faster than a dispute through a bank. Writing to us does not remove any right you have with your bank or payment provider. Our terms of sale, including the governing law of the State of Tennessee, United States, are in the Terms of Service.

Ask about a refund

Email support@printnook.shop with your order number. Email is our only support channel and we reply within 24 hours on business days. Related pages: Shipping & Delivery, Order Tracking and the FAQs.

Print Nook, 3007 Tabitha Drive, Franklin, TN 37064, US.