Payment Methods

Last updated: November 11, 2026

This page explains how paying for a Print Nook order works: where to see the payment methods on offer, what your total is made of, when you are charged, how to stay safe, and what to do if a payment does not go through. It applies to every order placed on printnook.shop.

Which payment methods are available

The payment methods shown at checkout are the ones available. We do not publish a separate list on this page, because a list written here could fall out of step with what checkout actually offers. Checkout is always the accurate source.

To see the options before you commit to anything:

1. Add a print to your cart.
2. Go to checkout and enter your delivery details.
3. Scroll to the payment section. Every method available for your order is shown there.
4. You are not charged until you choose a method and confirm the order.

If the payment section shows no method at all, or shows a message that payment is unavailable, the order cannot be completed at that moment. Please do not try to pay another way. Email us, tell us which country you are ordering from, and we will let you know when you can check out.

We do not take payment by email, and we have no phone line, so we never take payment details over the phone. We do not accept cash or cheques sent by post. An order exists only when it has been placed and paid through checkout on this site.

Currency and what makes up your total

Every price on the site is in USD, and your order is charged in USD wherever you live. That includes orders delivered to Canada, Australia and New Zealand.

In practice, the total at checkout is the price of the prints in your cart, less any discount. Nothing is added for delivery.

If your account is not in US dollars

Your bank or payment provider converts the USD amount into your own currency. The rate it uses and any fee it adds are decided by your bank, and we cannot see either. The amount on your statement may therefore differ slightly from a conversion you look up yourself on the day. If a refund is made later, it is also sent in USD and converted back by your bank at the rate on that day.

Orders delivered outside the United States

All orders ship from the USA. A parcel arriving in Canada, Australia or New Zealand may be assessed for import duties, taxes or handling fees by that country’s customs. Those charges are not part of our checkout and are not collected by us. Whether they apply depends on the destination country. If you want to talk it through first, email us before you order.

When you are charged

You are charged when you place the order, at the moment you confirm payment at checkout. Production starts after that: your print is produced in the size and format you chose, which takes 1–3 business days, and then spends 7–14 business days in transit.

Right after payment you see a thank-you page with your order number, and an order confirmation email arrives at the address you entered. If neither appears, the order may not have been created. Check your inbox and spam folder, then use the Order Tracking page or email us before trying again, so you do not end up with two orders.

Check the order before you pay

Payment is the last step, so the moment before it is the last easy chance to catch a mistake. Take half a minute at the cart:

• Personalised text. Read the names, date, place or “Est.” year shown with the item. No proof or mockup is sent after you pay; the live preview and the “You typed:” read-back on the product page are the check, and we print exactly what they show.
• Size. Compare the size in the cart with your wall. A piece usually looks settled at about two-thirds of the width of the furniture beneath it. The Size Guide lists what suits each nook.
• Format. Poster, wrapped canvas or framed canvas. A poster arrives unframed.
• Delivery address. Especially when the print is a gift going to another household.

If you spot something after paying, you can cancel or change the order within 24 hours of placing it. See Cancel or Change an Order.

Paying for a gift sent to another address

Many of our prints are bought for someone else: a wedding, an anniversary, a housewarming. At checkout, the billing details are yours and the shipping details are theirs. Enter your own name, address and email in the billing fields so they match your payment method, then tick the option to ship to a different address and enter the recipient’s details.

The order confirmation goes to your email address. If the recipient later returns the print, the refund goes back to the original payment method, which is yours. If you would rather they chose something else, you can ask us for an exchange or store credit instead. Store credit never expires.

If a payment does not go through

A declined or failed payment is usually caused by something small. Work through this list:

1. Check the billing details. The name and billing address should match what your bank or payment provider holds, including the ZIP or postal code.
2. Check for a prompt from your bank. Some banks ask you to approve an online payment in their app or with a code. If that step times out, the payment fails.
3. Check international payments are allowed. If you are ordering from Canada, Australia or New Zealand, your bank may block a USD charge until you approve it.
4. Try another method shown at checkout, if more than one is offered.
5. Wait a few minutes and look for a confirmation email before trying again, in case the first attempt did succeed.

We do not see why a bank declined a payment; only your bank can tell you that. If you have tried the steps above and it still fails, email us with the time of the attempt and the country you are ordering from, and we will help. Never include card numbers or passwords in the email.

You think you were charged twice

Sometimes a failed attempt leaves a pending line on your statement that disappears on its own once your bank releases it. If you see two completed charges, or received two order confirmation emails with different order numbers, email us with both. A duplicate order reported within 24 hours of placing it is cancelled and refunded in full within 7 days.

You were charged but have no confirmation

Email us with the date, the amount and the email address you used at checkout. We will find the order, or confirm there is none on our side so you can raise it with your bank.

Keeping your payment details safe

• Pay only through checkout on printnook.shop. Check the address bar reads printnook.shop before you enter anything.
• We never ask for payment details by email. No card number, security code, password or one-time code should ever be sent to us in a message, and we will never request one.
• Be wary of look-alike messages. If an email claims to be from Print Nook and asks you to pay again, pay a fee to release a parcel, or confirm your details through a link, do not click. Forward it to support@printnook.shop and we will tell you whether it came from us.
• Our only contact channel is email at the address above. A phone call or a social media account claiming to be Print Nook is not us.
• Use a private device and connection when you pay, and sign out of My Account on shared computers.

How we handle the personal information connected to your order is described in the Privacy Policy.

Discount codes and store credit

If you have a discount code, enter it in the coupon field in the cart or at checkout before you pay. The reduced total shows straight away. A code cannot be applied to an order that has already been paid for, so check the total before confirming. Free shipping needs no code; it applies to every order automatically.

Store credit is something you can ask for instead of a refund when you return a print. It holds the same value the refund would have, and it never expires. To use store credit on a new order, email us before you check out and we will explain how to apply it.

How refunds reach you

Refunds always go back to the original payment method, the one used at checkout for that order. They cannot be sent to a different account or person.

• Returned prints: every print, personalised or not, can be returned within 60 days of delivery for any reason with a free return label. The refund is paid within 7 days of us receiving the return. There is no restocking fee.
• Cancelled orders: an order cancelled within 24 hours of placing it is refunded in full within 7 days.

After we issue a refund, your bank or payment provider posts it to your statement. Amounts and worked examples are in the Refund Policy; the steps for sending a print back are in the Returns & Exchanges Policy.

If a charge looks wrong

If you see a Print Nook charge you do not recognise, or an amount that differs from your order confirmation, email us first with the date and amount. Often the explanation is simple: a household member placed the order, or your bank converted USD at a different rate than you expected. We reply within 24 hours on business days. Contacting us does not affect any right you have with your bank or payment provider. The terms that govern purchases, under the law of the State of Tennessee, United States, are in the Terms of Service.

Common payment questions

Can I pay in my own currency?

Prices and charges are in USD only. Your bank converts the amount if your account uses another currency.

Can I pay in instalments or on delivery?

Only the methods shown at checkout are available. We do not offer payment on delivery, and we do not arrange instalments ourselves.

Will I be charged anything when the parcel arrives?

Not by us. Within the United States there is nothing further to pay. In Canada, Australia and New Zealand, the destination country may charge import duties or fees; that depends on the country.

Can I get an invoice or receipt?

Your order confirmation email lists the prints, the price and the total paid, and serves as your receipt. If you need something more, email us and we will help.

Can someone else pay for my order?

Yes. The person paying enters their own billing details and your address as the shipping address. Remember that any refund returns to the payer.

Contact us about a payment

Email support@printnook.shop with your order number, or with the date and amount if you have no order number. We reply within 24 hours on business days. More answers are in the FAQs and delivery details are in Shipping & Delivery.

Print Nook, 3007 Tabitha Drive, Franklin, TN 37064, US.