Privacy Policy
Last updated:
Your privacy at a glance
- We collect what we need to print, deliver and support your order, and nothing beyond that.
- The names, dates and places you type into a personalisation field are stored with your order, because that text is what we print.
- Any photo you email us, for example a picture of a dented corner, is deleted 30 days after delivery.
- Payment details are handled by the payment provider shown at checkout. We do not store full card numbers.
- We do not sell your personal information, we do not send a newsletter, and every privacy request goes to support@printnook.shop.
This Privacy Policy explains what personal information Print Nook collects when you browse printnook.shop or order a canvas print or poster print, why we collect it, who sees it, how long it stays with us and what you can ask us to do with it. It is written for the people who actually shop here: someone finishing the wall above the couch, or a gift-giver typing two names and a wedding date for a couple. Where a rule depends on a detail we have not published, we say so plainly and ask you to email us instead of guessing.
Who is responsible for your information
The business responsible for the personal information described on this page (the “controller”, in the wording some privacy laws use) is:
Print Nook, 3007 Tabitha Drive, Franklin, TN 37064, US
Email is our only contact channel. Write to support@printnook.shop and we reply within 24 hours on business days. We do not run a phone line, a chat window or social media inboxes, so a message that claims to come from Print Nook through any of those is not from us.
What we collect, and at which moment
We collect information at four moments: when you browse, when you personalise a print, when you check out and when you email us. The table sets out each one.
| Moment | What we collect | Why we need it |
|---|---|---|
| Browsing the shop | Technical data your browser sends to any website: IP address, browser and device type, pages requested, date and time. Essential cookies that remember your cart. | To show the pages, keep the cart working between the product page and checkout, and keep the site secure. |
| Personalising a print | The text you type into the fields on the product page: names, a date, a place, a family name, an “Est.” year. | It is the content of your print. We print exactly what you typed, so we must store it with the order. |
| Checking out | Your name, email address, billing address, shipping address, the recipient’s name and address if the gift goes elsewhere, the items, sizes and formats ordered, and the order total in USD. | To produce the order, deliver it to the right door, send order emails and keep the business records the law requires. |
| Paying | A confirmation from the payment provider that the payment succeeded or failed, plus limited reference details. | To match the payment to the order and to send refunds back to the original payment method. |
| Emailing support | Your email address, the content of your message and anything you attach, such as a photo of damage. | To answer you and resolve the request. |
| Creating an account | Your email address, a password stored in protected form, saved addresses and order history. | So you can see past orders and check out faster. An account is optional. |
We do not ask for a date of birth, government identifiers or information about your health, beliefs or finances. Please do not put that kind of information in a personalisation field or in an email to us.
The words you type on a product page
Some of our prints carry personal text: a family name sign for the entryway, a “names and date” print for over the bed, a place name for the mantel. The product page shows a live preview and a “You typed:” read-back line before you add the print to your cart. When you place the order, that text is saved as part of the order record.
What this means in practice:
- It is stored with the order. The text appears in the order details in our system and in the order emails we send to you, so you can check it again after checkout.
- It is shared only to produce the print. The service providers that help us produce and deliver your order receive the text, the size and the format, because they cannot print it otherwise.
- No proof is sent. We do not send a mockup for approval before production, and nobody rewrites your text. The read-back line is the check.
- It often names other people. A wedding gift carries the couple’s names. Only type names you have a good reason to use, which is nearly always the case with a gift, and leave out anything the recipient would not want printed and stored.
- We do not accept photo uploads. No product on the site asks for a photo, so we hold no customer images for printing.
A worked example: you order a framed canvas for a housewarming and type “Est. 2109” when the year should be 2019. The stored text is “Est. 2109”, and that is what gets printed. If you notice within 24 hours of ordering, email us straight away using the steps on the Cancel or Change an Order page. When we correct the text, the order record keeps the corrected version. If the print has already arrived with the typo, it is still returnable within 60 days of delivery under the any-reason rule in the Returns & Exchanges Policy.
Photos and files you email to us
We never need a photo to make a print, but a photo sometimes helps us sort out a problem. The usual case: a wrapped canvas arrives with a dented corner, and you send a picture of the corner and of the box so we can see what happened.
- Any photo or file you email us is used only to handle the request it came with.
- It is deleted 30 days after delivery of the order it relates to. This covers damage photos, pictures of a wall you send with a size question, screenshots of a checkout problem and any other attachment.
- You can ask us to delete an attachment sooner. Email support@printnook.shop from the address you used and we will remove it.
- Photos are not used in advertising, on product pages or anywhere public.
Before you send a photo, look at what else is in the frame. A picture of a dented corner does not need to show family photographs on the mantel, a child’s face, mail with your address on it or a screen in the background. Crop it or retake it from closer in. A plain shot of the damage and one of the outer box is all we need.
How payment information is handled
Payment is taken by the payment provider shown at checkout. You enter your payment details with that provider, and the provider processes them under its own privacy terms. Print Nook does not receive or store full card numbers or security codes. What comes back to us is a result (paid, failed or refunded) and a reference that lets us tie the payment to your order.
The methods you see at checkout are the ones available at that moment; the Payment Methods page explains how that works. Two habits keep you safe: never email card numbers, security codes or passwords to anyone, including us, and treat any message that asks you to “confirm your card” by email as fraudulent. We will never ask.
How we use your information
- To make and deliver the order. Size, format, personalisation text and shipping address go into production and delivery. Production takes 1–3 business days and transit takes 7–14 business days to the United States, Canada, Australia and New Zealand.
- To send order emails. An order confirmation, a shipping confirmation and replies to your questions. These are service messages about a purchase you made.
- To handle changes, returns and refunds. We look up the order to cancel or change it within 24 hours, to issue a free return label within the 60-day window and to send a refund to the original payment method.
- To answer support requests. We read your email and any attachment to resolve the question.
- To keep the store secure and lawful. We use technical data to block abuse and fraud, and we keep order records for accounting purposes.
What we do not do with it: we do not sell or rent personal information, we do not send a marketing newsletter, and we do not build advertising profiles from your orders or your personalisation text. Where a privacy law asks for a legal basis, ours are the contract with you (making and delivering the order), our legitimate interest in running a secure shop, and legal obligations such as record keeping.
Who receives your information
Information leaves Print Nook only when a service needs it to do a job for the order:
| Recipient | What they receive | Purpose |
|---|---|---|
| Production and delivery service providers | Recipient name, shipping address, items, sizes, formats and personalisation text | To produce the print and bring it to the address |
| The payment provider shown at checkout | Payment details you enter with them, order total and reference | To take payment and process refunds |
| Website hosting and email service providers | The data stored on the site and the emails we exchange with you | To run the shop and deliver messages |
| Authorities or advisers | Only what a valid legal request or a legal claim requires | To comply with the law or protect legal rights |
If the business is ever sold or merged, customer records may pass to the new owner, who must continue to honour this policy for existing records. Outside these cases we do not share your information.
A gift sent to another address is a common situation. You are the customer and the couple is the recipient. We use the recipient’s name and address for the delivery only. We do not write to the recipient, add them to any list or contact them about the order. Questions about the order are answered to you, at the email address used at checkout.
Cookies and similar technologies
The shop sets essential cookies. They remember what is in your cart, keep you signed in if you have an account and carry your order through checkout. Without them the cart empties between pages, so they cannot be switched off from our side. You can block or clear cookies in your browser settings; the shop will still display, but the cart and checkout will not work properly.
On the date at the top of this page, we do not run social media advertising pixels and we do not send a newsletter. If that ever changes, this page will be updated first, and any tool that needs your consent under the law where you live will ask for it before it runs.
How long we keep each kind of record
| Record | How long it is kept |
|---|---|
| Photos and files you email us | Deleted 30 days after delivery of the related order, or sooner on request |
| Order records, including personalisation text and addresses | For as long as accounting and tax rules require us to keep business records, then deleted or made anonymous |
| Support emails (the text of the conversation) | For as long as they are needed to resolve the request and to deal with any follow-up on the same order |
| Customer account | Until you ask us to close it |
| Store credit balance | Store credit never expires, so the balance record is kept for as long as credit remains |
| Abandoned cart contents | Held by a cookie in your browser; clearing your cookies removes it |
If you want to know the exact status of a record that belongs to you, email us and we will tell you what we hold.
Your choices and rights
Depending on where you live, privacy law may give you some or all of the following rights over your personal information. We describe them neutrally because the details differ between the United States, Canada, Australia and New Zealand, and between individual US states.
- Access: ask what we hold about you and receive a copy.
- Correction: ask us to fix a wrong name, email address or address on your records.
- Deletion: ask us to delete information we no longer need. Order records we must keep by law are kept until that duty ends.
- Portability: ask for your order data in a commonly used format.
- Objection or restriction: ask us to stop or limit a particular use.
- No sale: we do not sell personal information, so there is nothing to opt out of.
To use any of these, follow three steps:
- Email support@printnook.shop from the address used on the order or account, with the subject “Privacy request”.
- Say which right you are using and, if you can, give the order number.
- We reply within 24 hours on business days to confirm we have the request, and we may ask a question to confirm you are the person the records belong to. We complete the request within the time the law that applies to you allows.
You will not be treated differently for making a request. If you are unhappy with how we handled it, tell us first so we can put it right; you may also contact the privacy regulator where you live.
Children, security and other countries
Children
The shop is meant for adults buying wall decor. It is not directed to children under 13, and we do not knowingly collect their personal information. A child’s first name on a family print is supplied by the adult who orders it and is treated like any other personalisation text. If you believe a child has given us information directly, email us and we will delete it.
Security
Pages are served over encrypted HTTPS connections, and access to order records is limited to what is needed to fulfil and support orders. No website can promise perfect security. If an incident affects your information and the law requires notice, we will tell you by email.
Processing in other countries
Print Nook is based in the United States and orders ship from the USA. If you order from Canada, Australia or New Zealand, your information is processed in the United States and possibly in other countries where our service providers operate, under the safeguards the law requires.
Updates to this policy and how to reach us
We update this page when our practices or the law change. The “Last updated” line at the top always shows the date of the current version, and the version in force on the day you order applies to that order.
For any privacy question, write to support@printnook.shop or by post to Print Nook, 3007 Tabitha Drive, Franklin, TN 37064, US. Related reading: the Terms of Service, the Contact Us page and the Submit a Ticket page, which lists what to include in each kind of request.