Terms of Service

Last updated: November 11, 2026

These Terms of Service (“Terms”) apply when you use printnook.shop or buy from Print Nook, 3007 Tabitha Drive, Franklin, TN 37064, US. By browsing the site or placing an order you agree to them and to the policies they link to. Nothing here takes away rights that consumer protection law gives you and that cannot be waived by agreement.

Using printnook.shop

You may use the site to browse and to buy canvas prints and poster prints for your own home or as gifts. To place an order you must be old enough to enter a binding contract where you live, or have the permission of a parent or guardian.

An account is optional. If you create one on the My Account page, keep the password to yourself and tell us quickly if you think someone else has used it. You are responsible for orders placed through your account until you tell us about a problem.

You agree not to misuse the site. In particular, do not:

• try to break, probe or get around the site’s security;
• copy the site’s content in bulk with automated tools, apart from normal search engine indexing;
• place orders with payment details you are not allowed to use;
• type unlawful, abusive or infringing text into a personalisation field;
• use the site for any purpose the law forbids.

What we sell and how it is described

Print Nook sells wall prints in three formats. A poster is a paper print, unframed. A wrapped canvas is a print stretched over an inner frame with nothing in front of the image. A framed canvas is that stretched canvas set inside an outer frame. We also offer a small number of sets, one wall tapestry and one hanger-frame poster. Further product details are listed on each product page, and the page for the item you buy is the description that applies to your order.

Sizes are given in inches as width × height. Portrait sizes run from 8 × 10 to 24 × 36, and landscape sizes are 20 × 16, 24 × 18 and 36 × 24. The Size Guide helps you match a size to a wall. Its rules of thumb, such as choosing a piece about two-thirds the width of the furniture below it, are guidance for planning and not a promise about how a print will look in your room.

Product images are digital previews. Colours vary from one screen to another, so a print can look slightly lighter, darker, warmer or cooler in your hands than on your phone. Room scenes show approximate scale. If the item that arrives is materially different from its product page, you are covered by the Refund Policy, and in every case by the 60-day return rule described below.

Personalised prints: you type it, we print it

Some prints have text fields on the product page for names, a date, a place, a family name or an “Est.” year. These rules apply to every personalised order.

1. The text is printed exactly as typed. Spelling, capital letters, punctuation, spacing and numbers are reproduced as you entered them. We do not correct, translate or tidy your text.
2. No proof is sent. We do not email a mockup for approval before production. The live preview and the “You typed:” read-back line on the product page are your proof. Read the line aloud, character by character, before you add the print to your cart.
3. You are responsible for the content. By submitting text you confirm that you own the words or have the right to use them, and that printing them does not infringe anyone’s rights or break any law.
4. No trademarks or protected names. Do not submit trademarks, brand names, slogans owned by others, names of sports teams, leagues, clubs or colleges, or names of film, television, game or book characters. Ordinary personal names, family names, dates, home towns and street names are what the fields are for.
5. We may decline a text. If submitted text appears to break rule 3 or 4, or is hateful, threatening or obscene, we may cancel the order and refund it in full. The Intellectual Property Policy lists what we refuse to print.
6. Preview differences. The preview shows your text in the design’s layout. Small differences in line breaks or letter spacing between the screen preview and the finished print can occur with very long or very short entries.

A worked example. You order a family name sign for the entryway as an anniversary gift and type “Est. 2109” when the couple married in 2019. The read-back line shows “You typed: Est. 2109”, and you add it to the cart without noticing. What happens next depends on timing:

We promise nothing beyond that for customer-typed errors, so the read-back line is worth ten slow seconds.

Prices, tax and payment

Prices are shown in US dollars (USD) and can change at any time before you place an order. The price in your order confirmation is the price of that order.

• Shipping: free on every order, with no minimum spend and no coupon needed, to the United States, Canada, Australia and New Zealand.
• Sales tax: we do not collect sales tax at checkout. The total shown at checkout is the amount we charge.
• Import duties and customs charges: for orders to Canada, Australia and New Zealand, duties depend on the destination country and are not part of our checkout total. If you have a question about a specific order, email us and we will help.
• Payment: you pay with one of the methods offered at checkout at the time of your order, as explained on the Payment Methods page. Payment is processed by the payment provider shown at checkout; we do not store full card numbers.

If a product is listed at an obviously wrong price, for example a 36 × 24 framed canvas at the price of an 8 × 10 poster, we will contact you before producing it. You can then confirm the order at the correct price or cancel it for a full refund.

Placing an order and when the contract forms

Adding a print to the cart does not reserve it or bind either of us. The steps are:

1. You choose a format and size, fill in any personalisation fields and check the read-back line.
2. You enter your details at checkout and pay. This is your offer to buy.
3. We send an order confirmation email. This is our acceptance, and the contract for that order starts here.
4. Production begins. Processing takes 1–3 business days.

We may refuse or cancel an order if payment cannot be verified, if we suspect fraud, if the address is outside the four countries we ship to, if the personalisation text breaks these Terms, or if an obvious error affects the listing. If we cancel, we refund what you paid in full to the original payment method.

You can cancel or change your own order within 24 hours of placing it. That covers a different size, a different format, corrected personalisation text or a corrected shipping address. After 24 hours the order may already be in production, and the return rule below is your remedy.

Delivery times and responsibility for the parcel

Orders ship from the USA. Production takes 1–3 business days and transit takes 7–14 business days to addresses in the United States, Canada, Australia and New Zealand. Together that is roughly 8 to 17 business days from order to door. These are estimates and not guaranteed delivery dates, and weekends and public holidays are not business days.

If you are buying for a date, count backwards. An anniversary three weeks away is about 15 business days off, which sits inside the estimated range but near its far end, so an order placed that late may arrive after the day. Ordering earlier is the only reliable fix; we do not offer a paid faster service.

You are responsible for giving a complete, correct shipping address, including when a gift goes to someone else’s home. We are responsible for the order until it is delivered to the address you gave. If a parcel is late, appears lost or arrives damaged, email us with your order number and we will help; the Shipping & Delivery page explains how delivery works and the Order Tracking page explains how to follow an order. If your shipping confirmation email includes a tracking link, that link is the quickest way to see where the parcel is.

Returns, refunds, cancellations and store credit

These rules form part of the Terms. The linked policy pages give the step-by-step detail.

Two everyday cases show how this works. First: the print is fine, but you repainted the living room and the colours no longer suit the wall. That is a change-of-mind return; within 60 days of delivery you email us, receive a free label and are refunded within 7 days of the print reaching us. Second: a wrapped canvas arrives with a dented corner. Email us with the order number and a photo of the corner and the box, and we will help; at a minimum the same 60-day return applies. Start any return through the Returns & Exchanges Policy.

Ownership of designs and site content

The Print Nook name, the designs on our prints, product images, page text and the layout of the site belong to Print Nook and are protected by intellectual property law. Buying a print gives you ownership of the physical object. It does not give you the right to reproduce the design, resell copies of it or use it commercially.

You may share links to our pages. You may not copy our designs, images or descriptions onto another shop, marketplace listing or product. Our own catalogue contains only original designs, without logos, brand names, characters or team names. Rights holders who believe something on the site infringes their work can use the DMCA page for copyright and the Intellectual Property Policy for trademarks and other rights.

Text you type into a personalisation field remains yours. You give us permission to store it, reproduce it on your print and pass it to the service providers that produce and deliver the order. We do not reuse a customer’s personal text on other products.

Liability and what we do not promise

We work to keep the site accurate and available, but we provide it as it is. We do not promise that it will be free of interruptions or errors at every moment, and general tips on the site about measuring a wall or hanging a print without nails are suggestions that you apply at your own judgement.

To the extent the law allows:

• our total liability for any order is limited to the amount you paid for that order;
• we are not liable for indirect or consequential losses, such as the cost of an event, a missed occasion or work done on a wall;
• we are not responsible for delays or failures caused by events outside our reasonable control, such as severe weather, customs holds or carrier disruption.

These limits do not apply where the law does not allow liability to be limited, and they do not reduce the statutory rights you have as a consumer in the country or state where you live.

Governing law, disputes and changes

These Terms and any order placed through printnook.shop are governed by the laws of the State of Tennessee, United States, without affecting any mandatory consumer protection that applies where you live.

If something has gone wrong, write to us first. Most problems are settled by email in one or two messages, and we reply within 24 hours on business days. Tell us the order number, what happened and what outcome you would like.

If a court finds part of these Terms unenforceable, the remaining parts continue to apply. If we do not enforce a term on one occasion, we may still enforce it later.

We may update these Terms. The “Last updated” line at the top shows the date of the current version, and the version in force when you place an order applies to that order.

Contact for questions about these Terms

Email support@printnook.shop; email is our only support channel. Our postal address is Print Nook, 3007 Tabitha Drive, Franklin, TN 37064, US. For how we handle personal information, including personalisation text and photos you email us, read the Privacy Policy. For quick answers to common questions, see the FAQs.