Submit Ticket

Last updated: November 11, 2026

Email is the only way to reach Print Nook support. We do not run a phone line, a live chat or social media inboxes, so everything arrives in one place and is answered in order. This page helps you send a ticket that can be solved in a single reply: it gives a ready-made subject for each topic, says what to include and shows what a good message looks like.

Choose a topic and open your ticket

Each link below opens a new email to support with the right subject line. If the link does nothing on your device, write to support@printnook.shop by hand and copy the subject from the table.

What every ticket should include

1. Your order number. It is in the subject line of your order confirmation email. If you have not ordered yet, say so.
2. The email address used at checkout, if you are writing from a different one. We match tickets to orders by email address.
3. One clear request. “Please change the size from 16 × 20 to 18 × 24” is solved faster than “I think I picked the wrong one”.
4. The exact wording, for anything about personalised text. Type the text as it should be printed, on its own line, with the capital letters and punctuation you want.
5. Photos only where they help. Damage and wrong-item tickets need them; most others do not.

Send one ticket per order. If you write twice about the same thing, reply to your first email so the conversation stays together; a second, separate email can slow the answer because both must be read and matched.

Topic by topic: details to add

Changing or cancelling an order

Changes and cancellations are accepted within 24 hours of placing the order. After that, production may have started. Send the ticket as soon as you notice the problem, even late in the evening, because the time your email arrives is what counts.

• Order number.
• For a change: what it says now and what it should say. Example: “Est. year currently reads 2109. Please change to 2019.”
• For an address change: the full new address, including postcode or ZIP code and country.
• For a cancellation: a single line saying you want to cancel the whole order, or naming the item to remove.

The Cancel or Change an Order page explains the 24-hour window and what happens to your payment. If the window has closed, write anyway and we will tell you what is still possible; a print that arrives with a typo you typed can still be returned within 60 days.

Asking where an order is

Before you write, do the sum. Processing takes 1–3 business days and transit takes 7–14 business days, to the United States, Canada, Australia and New Zealand alike. Weekends are not business days. An order placed on a Monday is therefore inside its normal range for about three and a half calendar weeks. If your shipping confirmation email includes a tracking link, open it first; the Order Tracking page shows how to read what it says.

In the ticket, include the order number, the date you ordered, the delivery country and, if there is a date you are trying to hit, that date. If the parcel is a gift going to another address, say whether the recipient knows it is coming, so we know whom it is safe to mention it to. We answer you, the buyer, and do not contact the recipient.

Reporting damage or a wrong item

Say what is wrong in one sentence and attach photos:

1. A photo of the whole print, front on.
2. A close photo of the damage, for example the dented corner of a wrapped canvas or a crease across a poster.
3. A photo of the outer box or tube, including any crushed or torn area.
4. For a wrong item, a photo of the print next to the packing label.

Keep the packaging until the ticket is settled. Crop out anything personal in the background of your photos; we only need to see the print and the box. Photos you email us are deleted 30 days after delivery, as the Privacy Policy explains. Tell us what you would prefer as an outcome. Whatever else applies, every print can be returned within 60 days of delivery with a free label.

Starting a return

You have 60 days from delivery to return any product, including a personalised one, for any reason. Change-of-mind returns are free: we send a return label, there is no restocking fee, and the refund goes to your original payment method within 7 days of our receiving the print. In the ticket, give:

• the order number and which item you are returning, if the order had more than one;
• the reason, in a few words. “Repainted the wall, colours no longer match” is plenty. A reason is not required for approval; it helps us improve the shop;
• whether you still have the original packaging.

The full steps are in the Returns & Exchanges Policy, and the money side is in the Refund Policy.

Asking for size or format advice

We are glad to help you choose before you buy. Give us measurements and we can answer in one reply:

• the width of the furniture below the print, in inches, such as an 84-inch sofa or a 60-inch headboard;
• the width and height of the empty wall space;
• which nook it is: above the sofa, over the bed, entryway, stair landing, mantel or coffee corner;
• whether you can put nails in the wall. Renters often cannot, which affects whether a lighter poster or a small canvas makes more sense.

The Size Guide covers the two-thirds rule and the 57-inch centre height if you would like to work it out yourself.

Checking personalised wording

Send the exact text for each field and the name of the print. We can tell you whether the wording is something we print; team names, brand names, character names and song lyrics are refused, as set out in the Intellectual Property Policy. We cannot send a proof or mockup. The live preview and the “You typed:” line on the product page show how your text will appear.

Checkout and payment problems

Tell us what you were buying, what the screen said and roughly when it happened. A screenshot of the error helps. Do not include card numbers, expiry dates, security codes or account passwords. We never need them, and we will never ask for them. If you sent them by mistake, tell us so we can delete the message, and contact your payment provider.

Three example tickets you can copy

A typo caught the same evening

Subject: Order change request. “Hello, I placed an order about two hours ago and the order number is in my confirmation email, which I have quoted below. On the family name sign I typed Est. 2109. It should read Est. 2019. Everything else is correct. Please confirm the change. Thank you.”

Why it works: it is inside 24 hours, it names the field, and it gives both the wrong and the right text.

An anniversary gift with a date to hit

Subject: Order status question. “Hello, I ordered a 24 × 18 framed canvas eight business days ago as an anniversary gift, shipping to my sister’s address in Canada. The anniversary is in nine days. My shipping email has a tracking link, but it has not updated for three days. Can you tell me anything more? Please reply to me only; it is a surprise.”

Why it works: dates, destination and the surprise are all stated, so nobody has to ask.

A change-of-mind return

Subject: Return request. “Hello, my 36 × 24 wrapped canvas arrived three weeks ago and it is in perfect condition. We have since repainted the living room and the colours no longer suit the wall. I would like to return it for a refund. I still have the box.”

Why it works: it is inside 60 days, the item is identified, and we can send the free label straight away.

What happens after you send it

1. Your email arrives in our support inbox. There is no automatic ticket number; your order number is the reference.
2. A person reads it and replies within 24 hours on business days. A ticket sent on a Friday evening or over a weekend is answered on the next business day.
3. We either solve it in that reply or ask one clear question. Answer by replying to the same email.
4. We confirm the outcome in writing: the change made, the label sent or the refund issued.

If no reply has come after one full business day, check your spam or junk folder for a message from support@printnook.shop, then reply to your original email. Mail filters sometimes hide messages that contain attachments.

Check these pages first: you may not need a ticket

• FAQs for short answers on sizes, formats, personalisation and delivery.
• Help Center for a guided route to the right policy.
• Shipping & Delivery for delivery times and the countries we ship to.
• Payment Methods for how paying works at checkout.
• Contact Us for our postal address and business details.

Safety and privacy when you write to us

• Never send card numbers, security codes, bank details or passwords.
• Send only the photos a ticket needs, and crop out faces, documents and screens.
• Messages from Print Nook come only from support@printnook.shop. We do not contact customers by phone, chat or social media.
• Rights holders reporting copyright should follow the notice format on the DMCA page so that the report is complete.

Our postal address, for anything that must be sent on paper, is Print Nook, 3007 Tabitha Drive, Franklin, TN 37064, US.