Returns & Exchanges Policy

Last updated: November 11, 2026

This page is about the process: how to send a Print Nook print back, how to swap it for another size or format, and what we need from you at each step. How much money comes back, and when, is set out separately in the Refund Policy. If your order was placed less than 24 hours ago, you may not need a return at all: see Cancel or Change an Order.

The 60-day rule, in plain terms

You have 60 days from delivery to tell us you want to return or exchange a print. The count starts on the day the parcel arrives at the shipping address, not on the day you ordered. So the days your print spends in production and in transit do not eat into your window.

Any reason is accepted. The canvas is larger than you pictured. The wall got repainted. The couple already had something over the bed. You simply changed your mind. We may ask why, because the answers help us write clearer product pages, but your return does not depend on the answer.

There is no restocking fee and no charge for the return label.

Personalised prints can be returned too

Many stores refuse returns on anything personalised. We do not. A family name sign, a names-and-date canvas or a print with a place and an “Est.” year can be sent back within the same 60 days, for the same any-reason rule, with the same free label.

It helps to know how personalisation works here. The product page shows a live preview and a “You typed:” read-back line before you add the print to your cart. No proof or mockup is sent afterwards, and we print exactly what you typed. That means a spelling mistake in the read-back line becomes a spelling mistake on the wall. If that happens, you are still covered by this policy: a print with a typo you typed is returnable within 60 days like any other print.

How to send a print back, step by step

1. Email us. Write to support@printnook.shop from the email address you used at checkout if you can. Give your order number, which print or prints you are returning, and whether you want a refund, an exchange or store credit.
2. Add photos if something is wrong. For a dent, a crease, a crack or a print that does not match your order, attach clear photos of the problem and of the shipping label.
3. Wait for our reply. We answer within 24 hours on business days with a free return label and instructions.
4. Pack the print. Use the packaging it arrived in if you still have it. Protect canvas corners and keep posters flat or rolled the way they came, never folded.
5. Attach the label and send the parcel. Follow the drop-off instructions in our email and keep any receipt you are given.
6. We confirm. When the return reaches us we email you, and your refund is paid within 7 days of that arrival.

Please do not post a print back to our business address without emailing first. A parcel with no order number attached takes far longer to match to the right customer.

What to include in your email

Photos you email us are used to handle your request and are deleted 30 days after delivery. How we handle personal information in general is described in the Privacy Policy.

Exchanging for a different size or format

An exchange is the right route when you like the design but not the version you chose. The usual cases:

• Sizing up. The 16 × 20 in print looks small above the sofa and you want the 36 × 24 in landscape instead.
• Sizing down. The 24 × 36 in portrait crowds the stair landing and an 18 × 24 in would sit better.
• Changing format. You ordered a poster print and now want the same design as a wrapped canvas or a framed canvas.
• Correcting the text. The design is right but the name or year is not.

To ask for an exchange, tell us in your first email exactly what you want instead: design, format, size and, for a personalised print, the full corrected text typed out. We reply with the return label for the print you have and confirm how the new one will be handled. If the two versions are priced differently, we tell you the difference before anything is charged or refunded.

The replacement is a new print with the same 1–3 business days of processing and 7–14 business days of transit as any order, and shipping on it is free. If you would rather keep things simple, you can always return the first print for a refund and place a fresh order from the shop whenever you are ready.

Real situations and how they are handled

The year reads “Est. 2109”

You ordered a family name sign for the entryway and typed “Est. 2109” instead of “Est. 2019”. The read-back line showed 2109 and that is what was printed. If you notice within 24 hours of ordering, email us straight away and we correct the order before it is produced. If you notice when you unwrap it, email us within 60 days of delivery, type out the correct year, and choose between an exchange and a refund. Either way the return label is free.

A dented corner on arrival

Your framed canvas for the mantel arrives with one corner pushed in. Keep the packaging, photograph the corner, the outside of the parcel and the label, and email us. Tell us whether you would like the same print again or your money back. We reply within 24 hours on business days with the next step and, where the print needs to come back, a free label. You are inside the same 60-day window as every other return, so there is no need to rush the photos on the day it arrives, though sooner is easier for everyone.

The print is fine, but the wall changed

You bought a landscape canvas for over the bed, then repainted the bedroom a colour that fights with it. Nothing is wrong with the print. That is a change-of-mind return and it is fully covered: email us within 60 days of delivery, receive the free label, send it back.

You guessed the size and guessed small

A 12 × 16 in print looked right on screen and looks like a postage stamp over the console table. Before you choose the replacement size, tape a paper template to the wall. A piece usually looks settled at about two-thirds of the width of the furniture under it, centred around 57 inches from the floor. The Size Guide lists what fits each nook. Then email us the size you want.

A gift sent to another address

You sent a names-and-date print to friends for their wedding and it is not to their taste, or they received the same idea from someone else. The 60 days count from delivery at their address. Either you or the recipient can email us with the order number. The return label is free in both cases. A refund goes back to the original payment method, which means to the person who paid; if the recipient would prefer an exchange instead, tell us and we will arrange it with you.

A set that arrived in two parcels

Three-panel canvas sets and poster sets can be delivered in separate parcels on different days. If you decide to return the set, wait until all pieces have arrived, then email us once and list every piece. If you want to return only part of a set, or one panel of three is damaged while the others are fine, email us with photos and we will help you find the tidiest fix.

You rent and cannot use nails

A renter sometimes orders a large framed canvas and then realises the lease does not allow holes in the wall. Lighter pieces, such as unframed posters, can often be hung with adhesive strips, and a level plus painter’s tape helps you place them once. If the print you bought is simply too heavy for your wall, that is a valid reason to exchange it for a lighter format or return it.

Condition of a returned print

We ask for common sense rather than a list of conditions. Send the print back as close to how it arrived as you reasonably can, with every piece of a set and any outer frame it came with. Having held it against the wall, or having hung it for a week before deciding, does not stop you returning it.

If a print was damaged when it reached you, return it in whatever state it is in. You are not expected to repair or re-box anything beyond making it safe to post.

For a set, please keep the pieces together in one return where you can. A three-panel canvas set travels best with each panel protected at the corners and something flat between the printed faces.

Returns from Canada, Australia and New Zealand

The same policy applies in all four countries we deliver to: 60 days from delivery, any reason, a free return label and no restocking fee. Email us in the same way and we send instructions that fit your country. If your original parcel was charged import duties or fees by your country’s customs, those were set and collected by the authorities there, not by us; tell us about them in your email and we will help where we can.

When a return is not the right tool

• Ordered less than 24 hours ago: ask us to cancel or change the order instead. It is faster and nothing has to travel.
• Parcel has not arrived yet: check the Order Tracking page and the estimates in Shipping & Delivery, then email us if the estimate has passed.
• More than 60 days since delivery: the return window has closed. Email us anyway if something is seriously wrong and we will tell you plainly what we can do.

Help with a return

Email support@printnook.shop. It is our only support channel, and we reply within 24 hours on business days. Shorter answers to common return questions are in the FAQs.

Print Nook, 3007 Tabitha Drive, Franklin, TN 37064, US. Please email before sending anything to this address.