Shipping & Delivery

Last updated: November 11, 2026

This page explains how a Print Nook order travels from checkout to your door: what it costs, how long each stage takes, how to plan around a date, and what to do if the parcel arrives late, dented or in two boxes. It applies to every poster print, wrapped canvas, framed canvas and set sold on printnook.shop. If your situation is not covered, email support@printnook.shop. We reply within 24 hours on business days.

What shipping costs

Shipping is free. That is true for one 8 × 10 in poster for the coffee corner and for a three-panel canvas set for above the sofa. There is no minimum order value, no code to type in and no paid upgrade hidden later in checkout. The shipping line in your cart shows zero before you pay.

Prices on the site are in USD. Sales tax is not collected at checkout, so the total you see is the price of the prints in your cart. If you are ordering from Canada, Australia or New Zealand, please also read the section on customs further down this page.

Delivery estimates by country

Every order goes through two stages. First we produce and pack it: that is the processing time. Then it travels to you: that is the transit time. Add the two together for the full estimate.

Business days are Monday to Friday and do not include public holidays. An order placed on a Saturday starts its processing time on the next business day. These figures are estimates, not guaranteed delivery dates. Weather, holiday volume and customs checks can slow a parcel down once it has left us.

We do not deliver outside these four countries at the moment. If your country is not on the list, checkout will not offer a shipping option for your address.

Why a print needs processing time

Nothing is pulled from a shelf of finished pieces. Your print is produced after you order, in the size and format you picked: a poster print on paper, a wrapped canvas stretched over its inner frame, or a framed canvas set inside an outer frame. If the design is personalised, the names, date, place or “Est.” year you typed are printed exactly as they appeared in the read-back line on the product page.

That takes 1–3 business days. A single unframed poster and a large framed canvas both fall inside the same range, so please plan with the full three days rather than hoping for one.

No proof or mockup is emailed to you during this stage. The live preview and the “You typed:” read-back on the product page are your check, and we print what they show. If you spot a mistake after ordering, the first 24 hours are the time to tell us. The steps are on the Cancel or Change an Order page.

Planning around a date

Most of our personalised prints are bought for a day that will not move: an anniversary, a wedding, a housewarming. Here is how to count backwards from that day.

1. Start with the longest estimate, not the shortest: 3 business days of processing plus 14 business days of transit, which is 17 business days.
2. Count business days only. Five per week, and skip any public holiday that falls in between.
3. Add a few spare days of your own if the print still has to be wrapped, or carried to another town.

Worked example: an anniversary in three weeks

You want a names-and-date wrapped canvas, 24 × 18 in, to sit over the bed on your anniversary, which is exactly three weeks away. Three weeks holds 15 business days. Our estimate runs from 8 to 17 business days. So an order placed today is likely to arrive in time, but the slow end of the range would land two business days after the date.

What we suggest in that position: order today rather than tomorrow, check the spelling and the date in the read-back line twice so no time goes on a correction, and have a small plan B in mind, such as a card that says the print is on its way. To cover the whole range comfortably, order at least 17 business days ahead, which is about three and a half weeks.

Worked example: a housewarming gift in another state

Your friends move in next month and you want a family name sign with an “Est.” year waiting for them in the entryway, 16 × 20 in portrait. You enter their new address as the shipping address and your own as the billing address. The same 8–17 business day estimate applies. Before you order, confirm that someone is already receiving post at the new address, because a parcel sent to a house nobody has moved into yet is hard to recover.

Where we deliver, and addresses we need you to check

We deliver to home and work addresses in the United States, Canada, Australia and New Zealand. All orders ship from the USA.

The address printed on your parcel is the one you type at checkout. Please check four things before you pay: the recipient’s name, the street number, the apartment or unit number, and the ZIP or postal code. A missing unit number is the most common reason a parcel stalls.

If your address is a P.O. box, a military address or a parcel locker and checkout does not offer delivery to it, email us before ordering and we will tell you what is possible.

Found a mistake in the address after ordering? Email us within 24 hours of placing the order and we will correct it. After 24 hours, write to us anyway with your order number. We will tell you honestly whether the parcel can still be corrected or has already left.

Sending a print as a gift

You can send any print straight to the person it is for. Type their address in the shipping fields and keep your own details in the billing fields. Order emails go to the email address you enter at checkout, so the recipient does not receive the confirmation unless you use their email.

• Use a name the building recognises. If the couple’s mailbox carries only one surname, put that surname on the parcel.
• Tell someone to expect it. A large flat or long parcel left unannounced on a porch is easy to miss or leave out in the rain.
• Returns still work. The 60-day return window counts from delivery at the gift address. Either of you can email us with the order number to start one.

Following your parcel

You receive an order confirmation email right after checkout, and a shipping confirmation email when the parcel leaves us. If your shipping confirmation email includes a tracking link, that link is the most current view of where the parcel is. Not every shipping confirmation includes one, so please do not worry if yours does not.

You can check the status of your order at any time on the Order Tracking page with your order number and the email address you used at checkout. If you created an account, the same information is under My Account.

No shipping email at all? Look in your spam or promotions folder first, then email us with the name and approximate date of the order.

Orders that arrive in more than one parcel

A three-panel canvas set, a set of three posters, or an order that mixes a framed canvas with a poster can travel in separate parcels. They may be delivered on different days. You are never charged shipping for the extra parcel, because shipping is free on the whole order.

If one parcel has arrived and the rest of the set has not, check the order on the Order Tracking page, then email us with your order number and tell us which pieces are with you. We will look into where the remaining pieces are and come back to you. Please do not hang a single panel and discard the packaging until the full set is in the house.

Late or missing parcels

If the 17th business day has passed and nothing has arrived, email support@printnook.shop with your order number and the delivery address. We will check the order on our side and help you from there.

If your order shows as delivered but you cannot find it, check these places first:

• side doors, the garage, the back porch and behind planters;
• the building office, mail room or front desk;
• neighbours on both sides, who may have taken it in;
• other members of the household.

Then write to us. Include a note of where you have already looked. That saves a round of emails.

A dented corner or a creased print

Open your parcel soon after it arrives, even if the print is a gift you plan to wrap later. If a canvas corner is dented, a frame is cracked or a poster is creased, do this:

1. Keep all of the packaging.
2. Photograph the outside of the parcel, the shipping label and the damage itself, in daylight if you can.
3. Email the photos to us with your order number and a line about what you would like to happen next.

Every print can be returned within 60 days of delivery for any reason, and a damaged one is no exception: we send a free return label and there is no restocking fee. The full process is in the Returns & Exchanges Policy, and the money side is in the Refund Policy. Photos you email us are deleted 30 days after delivery.

Customs and import charges outside the United States

Orders to Canada, Australia and New Zealand cross a border, because every order ships from the USA. The destination country may apply import duties, taxes or handling fees to a parcel. Whether it does, and how much, depends on the destination country and on the value of the order. Those charges are set by that country’s authorities, not by Print Nook, and they are not shown in our checkout.

If you would like to talk it through before ordering, email us with your country and the print you have in mind, and we will help as far as we can.

Choosing a size before it ships

A print that is the wrong size for the wall is the most common reason for a return, and it is easy to avoid. As a rule of thumb, wall art looks settled when it spans about two-thirds of the width of the furniture below it, with the centre of the piece around 57 inches from the floor. Above an 84-inch sofa that points to roughly 56 inches of art, so a single 16 × 20 in print would look lost there, while a 36 × 24 in landscape canvas or a three-panel set fills the space.

Cut a sheet of paper to the size you are considering and fix it to the wall with painter’s tape for a day. The Size Guide lists every size we offer for each nook. Getting this right before you order saves you a return and saves the print a second journey.

Questions about a delivery

Email is the one way to reach us: support@printnook.shop. Put your order number in the subject line and we reply within 24 hours on business days. Quick answers to common questions are in the FAQs and the Help Center.

Print Nook, 3007 Tabitha Drive, Franklin, TN 37064, US.